Refund and Return Policy

Effective Date: September 30, 2024

Thank you for choosing Onesta as your trusted provider of Products. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline
   We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 7  days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business
   
   
2. Acceptable Item ConditionsTo be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). The eligible item for return or exchange must be approved by us, and has an unboxing video. Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
   
   
3. Refund and Shipping Charges
   We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free regular shipping on returns, which means you won't have to worry about additional shipping costs when returning items.
   For refunds, we offer the following options:
   Replacement/Exchange: We'll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
   Money Refund: We'll return the cost of the item to the original payment method used for the purchase.
   Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
   Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.
   
   
4. Items Eligible for Refund/Return/Exchange
   While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
   Products with Expiration Dates: Items with a limited shelf life or an expiration date.
   Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
   Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
   
   
5. Avoiding Chargebacks
   Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
   If you have any questions about our refund and return policy, please don't hesitate to contact our customer support team at onesta@onesta.co.id. Your satisfaction is our priority, and we're here to assist you.

Thank you for choosing Onesta!

PT Onesta Semesta Nusantara

The Icon, BSD City

www.onesta.co.id